Terms of Service

ProActive Pool Solutions

Last Updated: 12/26/2025

1. Company Information

ProActive Pool Solutions (“Company,” “we,” “our,” or “us”) provides professional pool maintenance, repair, and related services to residential and commercial customers.

Website: https://www.proactivepoolsolutions.com
Phone: 919-278-7170
Service Area: Wake County and surrounding areas, North Carolina

2. Use of Services

By using our website, contacting us, or engaging our services, you agree to these Terms of Service. If you do not agree, please do not use our services.

3. SMS / Text Messaging Terms (A2P 10DLC)

By providing your mobile phone number and opting in, you agree to receive conversational and informational text messages from ProActive Pool Solutions, which may include:

Service confirmations
Appointment reminders
Service updates
Customer support communications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at 919-278-7170.

Consent to receive text messages is not a condition of purchase.

4. Opt-In & Consent

You represent that you are the authorized user of the mobile number provided and that you consent to receive text messages from ProActive Pool Solutions.

We do not sell, rent, or share your mobile number with third parties for marketing purposes.

5. Privacy

Your use of our services is also governed by our Privacy Policy.

View our Privacy Policy here: https://www.proactivepoolsolutions.com/privacy

6. Service Limitations

While we strive to provide high-quality pool services, results may vary based on pool condition, equipment age, water chemistry, environmental factors, and prior maintenance history.

We do not guarantee outcomes beyond the scope of services explicitly agreed upon in writing.

7. Payments & Pricing

Pricing for services is provided prior to work being performed unless otherwise agreed. Payments are due according to the terms outlined in your service agreement or invoice.

Failure to pay may result in suspension of services.

8. Limitation of Liability

To the maximum extent permitted by law, ProActive Pool Solutions shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services or communications.

9. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of the updated terms.

10. Contact Information

If you have questions about these Terms of Service, please contact:

ProActive Pool Solutions
Phone: 919-278-7170
Website: https://www.proactivepoolsolutions.com