Privacy Policy

Last updated: 12/26/2025

This privacy notice for ProActive Pool Solutions, LLC (“we,” “us,” or “our”) describes how and why we collect, store, use, and protect your information when you use our services.

IMPORTANT SMS PRIVACY NOTICE

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with any third parties, affiliates, partners, or vendors, except as required to provide the messaging service itself (for example, mobile carriers or messaging platform providers).

This information is used solely for providing customer service communications, appointment reminders, service notifications, and other conversational messages related to your relationship with ProActive Pool Solutions.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Mailing address
Billing information

We do not knowingly collect sensitive personal information.

2. How Do We Process Your Information?

We process your information to:

Provide and manage pool services
Respond to inquiries and customer support requests
Send service-related communications
Send SMS messages only when you have explicitly opted in
Comply with legal obligations

3. SMS Text Messaging Consent

By providing your mobile number and opting in, you consent to receive conversational and informational text messages from ProActive Pool Solutions.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at 919-278-7170.

Consent to receive SMS messages is not a condition of purchase.

4. Sharing of Personal Information

We may share personal information with trusted service providers who assist in operating our business (such as website hosting, payment processing, or analytics).

However, mobile phone numbers and SMS opt-in data are never shared, sold, rented, or disclosed for marketing or promotional purposes.

All service providers are contractually obligated to keep your information confidential and secure.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and analyze site traffic. You may adjust your browser settings to refuse cookies.

6. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to provide services or comply with legal requirements.

7. Information From Minors

We do not knowingly collect or solicit data from individuals under 18 years of age.

8. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

ProActive Pool Solutions
9 Deer Lake Trl
Wendell, NC 27591
Email: info@proactivepoolsolutions.com
Phone: 919-278-7170