Frequently Asked Questions

For us, every new client relationship begins with a $39 Initial Visit. We’ll inspect your system, balance the water chemistry, and make sure your pool is ready for ongoing care.

It ensures your pool is safe and serviceable before we start. This visit lets us identify any issues to give you confidence we’re ready to take over.

A full equipment inspection, water chemistry test, balancing chemicals, and a complete clean-up so your pool is ready for regular service.

We don’t offer standalone free estimates. The $39 Initial Visit serves as both your estimate and a professional inspection to ensure accuracy.

Usually within 24 to 48 hrs. We have dedicated team members to handle all of our new client onboarding. We’ll offer you morning or afternoon appointment slots based on availability.

We do not require you to be home, but we do prefer it if possible. We spend a lot of time on the initial doing a deep dive into the entire pool system to make sure it is ready to be managed effectively for you and your family. If you are unavailable to be on site, we can follow up with a phone call to go over the findings of the visit.

No, we work strictly on residential backyard swimming pools.

We do, but we have a couple extra requirements. There must be a deck of some kind to get up to the water level during service, and it must be a permanently installed above ground pool. Our commercial equipment is not designed to work on unsupported vinyl liners like Coleman or Intex Pools. We may also require you to upgrade your equipment before starting service.

No contracts. We are truly month-to-month.

Once the Initial Visit is complete and the pool is in good condition, we can begin regular service right away.

Weekly service ranges from $349 to $499 per month, depending on pool size, condition, and equipment.

Yes, in limited cases. But we strongly recommend weekly visits for the best water quality and consistency.

Yes, scheduled as an Initial Visit or specialty service depending on your pool’s condition.

No, we focus on a premium, all-inclusive weekly service. Every client receives the same high standard of care.

We need to see the pool first. The $39 Initial Visit allows us to give an accurate quote based on size, condition, and equipment.

Invoices generate on the 13th of each month for the upcoming month and are due on the 28th. Clients may pay manually or allow autopay to run on the 28th using their card on file.

Cards on file ensure seamless billing. We never store card data ourselves — payments are processed securely through encrypted systems.

No, ProActive never stores card data. Payments are processed securely through encrypted systems.

No, we do not collect cards over the phone. We’ll send a secure, encrypted payment link to your email.

You can pay manually before the 28th if you prefer. If an invoice goes unpaid, your card on file will run automatically on the due date.

Recurring maintenance invoices generate on the 13th. They are due by the 28th.

Recurring maintenance invoices are due on the 28th of each month.

Yes, you may pay manually between the 13th and 28th if you prefer.

If a payment is missed, service will be paused until the account is brought current. There will be a $39 restart fee to get you back on the schedule after being paused.

We provide digital invoices via email. Paper billing is not offered.

Yes. ProActive is truly month-to-month, no contract required.

Contact us before the next invoice due date to pause service.

Contact us before the next invoice due date to stop service.

Yes, you can change frequency, though we recommend weekly for the most hands off, care free pool ownership experience.

You go enjoy your vacation! We’ll handle the pool while you’re gone.

Yes, we repair most exposed pool systems like plumbing, pumps, filters, heaters, automation, and salt systems.

Yes, we install pumps, filters, and heaters.

Yes, we install and service salt systems.

Yes, we install automation and control systems.

Yes, we install and optimize energy-efficient variable speed pumps that qualify for rebates.

Yes, we are an affiliate and we can process the $900 Duke Energy rebate for you. We just need to know your Duke Account number.

A technician inspects and prepares an estimate and sends it to your email. Estimates must be approved before work begins.

Most repairs are completed within a few days of approval, depending on parts availability.

Yes, we stand behind our repair work and provide warranties.

For urgent repairs, call us immediately. We’ll prioritize your request.

Weekly service includes skimming, brushing, vacuuming, emptying baskets, chemicals, and inspecting equipment, with notes and photos logged in our system.

Yes, chemicals are included in our flat rate monthly plans.

If your pool turns green because of our mistake, we will make it right. We’ll schedule a green pool rescue and get your pool turned around in no time.

If weather prevents service, we’ll reschedule and let you know.

Yes, brushing and vacuuming are included at every visit.

Yes, equipment is checked on every visit.

Yes, your tech leaves notes and photos in Service Autopilot after every visit.

We’ll do our best to honor day requests, but routes are optimized by area for efficiency.

Clients communicate through the office — not directly with technicians — to ensure accountability.

Yes, we provide real estate inspection reports for buyers, sellers, and agents.